Question 1

Is there parking?

Accepted Answer

Yes, there is a large car park nearby, prefer those at Capoulade beach. There is an entrance fee: €5 per vehicle.

Question 2

Are there toilets available?

Accepted Answer

Yes, there are public toilets a few meters from the park but not on our site.

Question 3

Can we eat on site?

Accepted Answer

There is no catering area directly on our site.
In the lake area, you will find snack points and a restaurant. Picnics are allowed as well as grills.

Question 4

How deep is under the water park?

Accepted Answer

The depth is 1.2 m / 2 m at the start and 4m at the bottom of the park.

Question 5

Are dogs allowed?

Accepted Answer

They are not accepted on our aquapark but are allowed (kept on a leash) on the water.

Question 6

Is there parking?

Accepted Answer

Yes, there are plenty of parking spaces in town (paid).

Question 7

Are there toilets available?

Accepted Answer

No, we do not have toilets on our site.

Question 8

Can we eat on site?

Accepted Answer

Discover our our artisanal Belgian waffles, enhanced by a selection of toppings for lovers of sweet treats.
Refresh yourself with our 100% natural ice cream sticks, made in Provence, our smoothies, our granitas and our cold drinks, all accompanied by a coffee prepared according to the rules of the art.

Question 9

How deep is under the water park?

Accepted Answer

The depth is 2.5m at the start and 3.5m at the bottom of the park.

Question 10

Are dogs allowed?

Accepted Answer

No, there are not.

Question 11

What are the opening hours?

Accepted Answer

The park is open daily from 11:00 a.m. to 7:00 p.m. The last session of the day at 6:30 p.m.

Question 12

From what age can you do the activity?

Accepted Answer

The activity is authorized from 6 years old.

Question 13

Do you need to know how to swim?

Accepted Answer

Absolutely, the ability to swim is necessary to participate in the activity, and it is essential not to be apprehensive about the aquatic environment: there will be no place where you can touch the bottom of the aquapark.

Question 14

Is wearing a life jacket compulsory?

Accepted Answer

Yes, for safety reasons, wearing a buoyancy aid is mandatory to take part in the activity, both children and adults.
These are provided by us and included in the entry price.

Question 15

Reservation is required?

Accepted Answer

We strongly recommend that you book your session via our website before your arrival to guarantee your place at the desired time and to avoid queues. Reservation is therefore not obligatory but strongly recommended.

Question 16

Is it necessary to come in advance for my reserved slot?

Accepted Answer

Yes, it is recommended to arrive at reception 15 to 20 minutes before the scheduled start of your session. This will allow you to drop off your belongings, equip yourself and listen to the game and safety instructions without taking up the time of your activity session.

Question 17

What payment methods do you accept?

Accepted Answer

Online payment via internet reservation, cash, credit card, ANCV holiday vouchers (paper). We do not accept checks.

Question 18

How long does the activity last?

Accepted Answer

The activity can last, depending on your initial choice: 30 minutes, 1 hour, 1.5 hours or 2 hours. Remember that it is a physical activity. The good compromise is the one-hour session during your first visit.

Question 19

Are there changing rooms?

Accepted Answer

No, no cloakroom or place provided for this purpose on site.

Question 20

Is the park monitored?

Accepted Answer

Our staff, qualified in water surveillance, are permanently on site. They are present to monitor the swimming area and can be identified by their outfits.

Question 21

Are there any safety instructions?

Accepted Answer

Of course, they are displayed prominently at the entrance to the park. In addition, a systematic safety briefing is given orally before each departure.

Question 22

What outfit is recommended?

Accepted Answer

You must wear suitable swimwear (non-abrasive for inflatable structures). The staff may refuse access to the park if we consider that the person is not free to move around. Full outfits are accepted if they are close to the body and suitable for swimming.

Question 23

What happens if I'm late?

Accepted Answer

It is your responsibility to arrive on time. We cannot be held responsible for your late arrival. We will do our best to accommodate you in a session as soon as availability allows, but this cannot be guaranteed. We strongly advise you to allow plenty of time, taking into account traffic, local events and holidays, and to arrive at the park at least 15 minutes before your reservation time.

Question 24

If it rains, is my session canceled?

Accepted Answer

No, being a water activity, if it rains, you might just have more fun! Please note, however: we do not have a sheltered space for the public.

Question 25

What happens if there is a storm/thunderstorm?

Accepted Answer

If a thunderstorm/storm is located at the water park, we pause the activity and remove all participants from the water. We resume once the storm has passed. Your session will then be over. Our team will offer you a voucher to come and do the remaining time of your session in another slot on the same day or another day of your choice.

Question 26

Can we leave our belongings during the activity?

Accepted Answer

We offer you 2 solutions:
A free but unsupervised space is at your disposal in the catering area.
A deposit at the rate of 0.5 to 2€ is also at your disposal.

Question 27

Can I come with friends or family who are not participating in the activity? Is it profitable for them?

Accepted Answer

Of course, it is entirely possible for you to come accompanied by people who are not participating in the activity. They can sit on the dike at the edge of the water park. Only people who participate in the activity will have to pay. Only people participating in the activity will be able to enter our water fun area and therefore no accompanying person will be accepted in this area.

Question 28

Can I wear glasses in the park?

Accepted Answer

We strongly advise you not to wear your glasses in the park. If you absolutely must wear your glasses, you do so at your own risk, because there is a high risk of losing them, damaging them or even getting hurt, which is obviously not what we want.

Question 29

Can I wear diving/swimming goggles in the water park?

Accepted Answer

We strongly advise you not to wear your diving/swimming goggles in the park. You risk injury in the event of an impact and this brings no benefit to the activity.

Question 30

Can I carry a camera/camera/phone into the park?

Accepted Answer

It is not recommended to take a camera/phone during the activity but it is not prohibited. If you wish to take him/her with you, it is strongly recommended that you secure the devices with a chest harness. We cannot be held responsible for lost or damaged devices, carrying such devices is at your own risk.

Question 31

Can we rent diving suits?

Accepted Answer

No, we do not rent diving suits. However, you can bring your own.

Question 32

Should you wear a diving suit?

Accepted Answer

No, it is not obligatory or recommended to wear a diving suit. Wearing a wetsuit is a personal choice.

Question 33

Can I participate if I am under the influence of alcohol, drugs or heavy medication?

Accepted Answer

No, water, drugs and alcohol do not mix. Strong medications, drugs and alcohol impair your judgment, coordination, reaction time and perception of risk to yourself and others. You will not be admitted to the park for security reasons if we suspect you are under the influence of drugs or alcohol. There will be no refund.

Question 34

Can I participate if I have an existing/ongoing injury?

Accepted Answer

In this case, we advise you to avoid taking part in the activity.
The inflatable structure is very slippery. The head of the aquatic station can make the decision to prohibit you from accessing the park. If you have chosen to participate, take extra care when in the park. If in doubt, seek advice from your doctor. We cannot be held responsible in the event of aggravation of an existing injury.

Question 35

Can I participate if I am pregnant?

Accepted Answer

For your safety and that of your unborn child, we strongly advise you not to participate in the activity. Also, we strongly advise you not to participate if you suspect or are early in your pregnancy.

Question 36

Can I end my session early?

Accepted Answer

Yes, if you want to rest or get tired of it, you can leave the session at any time. You are allowed to return to the park if your session is still in progress. You will not be able to carry over the remaining time to another session.

Slide, dive, jump and share bursts of laughter under the sun!

Is there parking?

Are there toilets available?

Can we eat on site?

How deep is under the water park?

Are dogs allowed?

Is there parking?

Are there toilets available?

Can we eat on site?

How deep is under the water park?

Are dogs allowed?

What are the opening hours?

From what age can you do the activity?

Do you need to know how to swim?

Is wearing a life jacket compulsory?

Reservation is required?

Is it necessary to come in advance for my reserved slot?

What payment methods do you accept?

How long does the activity last?

Are there changing rooms?

Is the park monitored?

Are there any safety instructions?

What outfit is recommended?

What happens if I'm late?

If it rains, is my session canceled?

What happens if there is a storm/thunderstorm?

Can we leave our belongings during the activity?

Can I come with friends or family who are not participating in the activity? Is it profitable for them?

Can I wear glasses in the park?

Can I wear diving/swimming goggles in the water park?

Can I carry a camera/camera/phone into the park?

Can we rent diving suits?

Should you wear a diving suit?

Can I participate if I am under the influence of alcohol, drugs or heavy medication?

Can I participate if I have an existing/ongoing injury?

Can I participate if I am pregnant?

Can I end my session early?

If you cannot find the answer to your question below, do not hesitate to contact us via the CONTACT FORM .

AQUAJUMP27 | FREQUENTLY ASKED QUESTIONS